Find answers to the most common questions about reservations, payments, cancellations and more.
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Registration / Membership
2 questions
Click “Sign Up” on the home page. After entering your first name, last name, email address, and password, activate your account using the verification link sent to your email address.
After signing in, go to “My Profile” or “Account Settings” to update your contact and personal information. For security reasons, some changes may require additional verification.
Reservation
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Once the process is complete, a confirmation number will appear on the screen and a confirmation document will be sent to your registered email address. If you do not receive the email, check your spam folder and the “My Reservations” section.
Changes depend on the selected service’s terms and availability. Check the modification options under “My Reservations” or contact support with your reservation number; a price difference or service fee may apply.
Payment
2 questions
Available payment methods may vary depending on the country, currency, and reservation. You can view the current options available to you on the payment page.
The payment may have been declined because of incorrect card details, insufficient funds, a security check, or a bank restriction. Verify your details and try again; if the issue continues, contact your bank or our support team.
Cancellation and Refund
2 questions
Go to “My Reservations” in your account, select the relevant reservation, and choose “Cancel.” The cancellation terms and any applicable fee will be displayed before you confirm the cancellation.
Once the refund is approved, the amount is returned to your original payment method. The time it takes to appear may vary depending on your bank or payment provider; the estimated timeframe is included in the refund notification.
After-Sales
2 questions
Contact us through the support form, live chat, or call center and provide your reservation number. Your request will be directed to the relevant team, which will respond using your registered contact details.
Report the issue to the service provider and our support team as soon as possible. Providing the reservation number, date, and any relevant photos or documents will help us review your request more quickly.
Accommodation and Hotels
2 questions
Early check-in and late check-out requests are subject to hotel availability and may incur an additional charge. You can add your request as a note when booking or contact the hotel directly.
Whether breakfast is included depends on the room and rate plan you select. You can find this information under “What’s Included” on the booking page and in your confirmation document.
Transfers and Tours
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The meeting point, the driver’s contact details, and any information about a name sign are included in your booking confirmation. Make sure your flight details are entered correctly.
The tour itinerary may be changed due to weather, safety, or operational reasons. If there is a significant change, you will be notified using your registered contact details.
Campaigns
2 questions
After selecting an eligible service, enter your code in the “Discount Code” field on the payment page and click “Apply.” If the discount is valid, the updated total will be displayed before payment.
Combination rules vary by promotion. Check the terms in the promotion details; unless otherwise stated, only one promotion or discount code can be used per reservation.
Technical Support
2 questions
Click “Forgot Password” on the sign-in page and enter your registered email address. Use the link in the email you receive to create a new password.
Check your internet connection, refresh the page, and make sure the app or browser is up to date. If the issue continues, contact technical support with a screenshot, your device model, and the error message.
